NEVERalone® 4G Device

The NEVERalone® is a small precision made, High Performance, High Sensitivity, 4G LTE GSM, emergency location device that uses the latest GPS/GNSS, WiFi and Bluetooth®5 wireless technologies to achieve excellent communication and greatly extend battery life.

You can press the emergency button on the device if you are feeling under duress or needing help. An emergency message with your location is sent to the Monitoring Centre or Carer.  The Monitoring Centre or Carer can then call the device to verify the alarm and type of response needed.  The device will automatically answer the incoming call and allow hands free communication.  One or two-way voice communication is based on setup.

Our NEVERalone® personal emergency location device includes:

  • NEVERalone® 4G Device
  • NEVERalone® Charging Dock, Wall charger and USB Lead
  • NEVERalone® Magnetic USB cable for charging in car
  • NEVERalone® Belt Clip
  • NEVERalone® Lanyard
  • NEVERalone® User Guide
  • Cost of Sim card and connection
  • Onboarding into our platform
  • NEVERalone® Device setup cost (we setup and test each device)
  • Connection fee to tracking platform

Our NEVERalone personal safety devices are designed for industries where employees work independently or in higher-risk environments. They provide peace of mind through smart, reliable safety features, including:

  • Simple SOS button and automatic fall detection
  • 60+ hour battery life (even with 15 min location updates) for extended field use
  • 24/7 emergency response managed by top-graded Australian monitoring centres (your preference) or direct alerts to management
  • Silent settings for discreet use in high-risk situations such as Mental Health, family violence, and Drug and Alcohol
  • Regular GPS location updates for fast, accurate response
  • Optional indoor location (using Wi-Fi or beacons)
  • Check IN and Check OUT buttons for up-to-date location before entering and after leaving premises
  • Welfare timer to help ensure worker well-being during shifts
  • Low battery warning
  • Voice prompts 
  • Tactile feedback
  • Lanyard or belt clip for comfort and convenience
  • No mobile phone required — works anywhere there is 4G network coverage

Why Choose NEVERalone?
  • Australian Engineered
  • Winner of the prestigious ASIAL “Product of the year” award
  • No setup fees
  • No installation fees
  • Free personalised team training
  • Free private label corporate training video
  • Free login access to our mapping portal to manage devices and reports
  • No lock-in contracts
  • 2-year warranty
  • Complies with National Police Guidelines for Mobile Personal Safety Devices
  • Professional or Self-Monitoring options

Monitoring: 

• $2.14 + GST per day, per device (pay in 1 year and get free 1 month monitoring) paid as $718.80 + GST per year, per device
• $69.90 + GST per month, per device (set up as direct debit)
  
• Includes 24/7 professional monitoring

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NEVERalone® Personal Duress Device – FAQ

1. What is the NEVERalone® Personal Duress Device?

The NEVERalone® is a compact personal emergency response device designed to provide immediate assistance in dangerous or distress situations. It allows users to send an emergency alert with their real-time location to a monitoring centre or caregiver.

2. How does the device work in an emergency?

When the SOS button is pressed, the device sends an alert along with the user’s location. The monitoring centre or designated contact can then call the device and communicate directly to assess the situation and provide help.

3. Does the device support two-way communication?

Yes, the device supports one-way or two-way voice communication, allowing responders to speak directly with the user during an emergency.

4. How is the user’s location tracked?

The device uses multiple technologies including GPS/GNSS, WiFi, and Bluetooth to accurately determine and transmit the user’s location both indoors and outdoors.

5. Is the device suitable for lone workers or vulnerable individuals?

Yes, it is specifically designed for lone workers, elderly users, and individuals in at-risk situations (e.g., domestic violence scenarios), helping ensure safety and rapid response.

6. What connectivity does the device use?

The NEVERalone® operates on 4G LTE (and supports 3G GSM), ensuring reliable communication across wide coverage areas.

7. Is the device waterproof or durable?

Yes, the device is built to be durable and is typically rated to IP67, meaning it is water-resistant and suitable for everyday use in various environments.

8. What additional safety features are included?

Key features include:

• Real-time alerts and status updates
• Fall detection (on supported models)
• Geo-fencing (alerts when entering/exiting areas)
• Low battery alerts
  These features enhance overall safety monitoring.

9. How is the device worn or carried?

The device is lightweight and portable, and can be worn using a lanyard or attached via a belt clip for convenience and accessibility.

10. Who responds when an alert is triggered?

Alerts are sent to a 24/7 monitoring centre or nominated contacts (such as family members or supervisors), who will verify the emergency and coordinate the appropriate response.